Description du poste
We are a very successful and highly regarded finance training course provider with an international client list. Due to its success the position of Sales Support Co-ordinator has become available.
The position requires an extremely high degree of personal organisation and attention to detail. It also requires intelligence, diligence, accuracy, the ability to think for yourself and to show initiative as well as the ability to thrive under pressure whilst maintaining control, being professional and adopting, at all times, a can-do attitude.
The successful candidate must have an excellent command of the English language – written and spoken, possess a high degree of self-motivation and be both flexible and very hard working.
The successful candidate will be working in a very busy office environment with a hard-working, motivated and friendly team each focused on meeting deadlines and demands.
The successful candidate will work for a great company which encourages ideas and where everyone feels part of a successful team. The successful candidate will be actively encouraged to make the role their own by being enterprising, hardworking and client centred.
Full and on-going training and support but will expect to see desire and enthusiasm from the successful candidate to work using their own initiative. The candidate will also work closely with other team members.
The successful candidate will report to the Director of Sales and Marketing.
• Assisting clients with their booking / training / course requests;
o Introducing our courses and webinars to potential clients all over the
o Dealing with public course requests and bookings
o Dealing with in-house course requests
o Sending brochures to prospective clients
• Managing the client thereafter;
o Ensuring CRM is kept accurate and up to date
o Setting and making course follow-ups calls
• Liaising with trainers regarding in-house training;
o datesand locations
o client specific requests
• Liaising with clients pre and post in-house course by telephone
o client specific requests
• Answering incoming calls (dealing with queries, transferring and advising)
• Managing client contact records in CRM
o Researching websites, articles and publications and adding appropriate contacts to our CRM
o Maintaining accurate and up-to-date records on our CRM
o Tracking and tracing contacts who have left a company and adding their
new company details to the CRM
o The on-going visiting of client websites to obtain new contacts to add to
o Telephoning companies / contacts to verify contact data on our CRM
• Assisting with the marketing of our training courses
o Initiating e-shots to contacts on CRM
o verifying all bounces from e-shots and updating contact details on our CRM
• Plus any other duties to assist the department.
You will be expected to work smart
You will expected to be extremely well organised
You will be expected to have excellent attention to detail
You will be expected to work quickly
o We pride ourselves on quickly answering client enquiries immediately
o We quickly retrieve information from our CRM to support our calls to clients, and also incoming client enquiries
This is a fast-paced environment so you will need to be a very quick learner
o You will be expected to take detailed notes to aid you after the induction training
o You will be expected to ask lots of relevant questions during the induction training.
Required skills and personal attributes
Excellent use of all Microsoft Office applications
Excellent written and spoken English
Excellent listening skills
Must be extremely well organised
The ability to manage own workload, prioritise and work/keep to deadlines
Must have a good eye for detail
Must have a “can do” attitude
Must be accurate and diligent
Must be a quick learner
Must be enterprising
Must be hard working and proactive
Must be focussed on the client
Must be able to work accurately under pressure
You are available for 6 months minimum.
If you are interested, please send a resume via this page.