Description du poste
This internship is for a student who is studying hospitality/tourism.
Position Summary
– Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
– Secure payment; activate/reissue room keys.
– Ensure rates match market codes, document exceptions.
– Verify/adjust billing for guests.
– Communicate to appropriate staff when guests are waiting for an available room. – Advise guest of messages.
– Clear departures in computer system.
– Coordinate with Housekeeping to track room status and guest concerns.
– File guest paperwork or documentation.
– Operate telephone switchboard station.
– Run and check daily reports, contingency lists, and credit card authorization reports.
– Supply guests with directions and information.
– Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
– Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift.
– Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change.
– Notify Loss Prevention/Security of any reports of theft.
– Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager;
– ensure uniform and personal appearance are clean and professional;
– maintain confidentiality of proprietary information; protect company assets.
– Welcome and acknowledge guests according to company standards;
– anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
– Speak using clear and professional language; answer telephones using appropriate etiquette.
– Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
– Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
– Perform other reasonable job duties as requested by Supervisors.
Allowance:
The starting wage is $16.51/hour.
Our operation is very seasonal. From June 1 – Sept 30, 40 hours/week. Oct 1 – Dec 15, approximately 32 hours/week. December 15 – April 30, 40 hours/week.
Accommodation in Whistler:
We have a select number of beds available in our shared-accommodation staff housing. If planned well in advance, we could reserve a bed for you.
You will have to ask for a Working Holiday Visa to work in Canada.
If you are interested, please send us a resume to contact@helpstage.com
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