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Claiming JobSeeker Payment (JSP) 001-19051501

This file describes how an individual can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should claim as quickly as possible online via the Services Australia site.

To qualify for JSP an individual must:

– be of certifying age for JSP
– satisfy Australian house requirements for JSP
– be unemployed, and
– searching for work and happy to take part in activities that increase their opportunities of discovering a job, or
– not able to work, study or search for work due to medical condition, illness or injury, or
– utilized or studying complete time and are unable to carry out these due to a medical condition, health problem or injury and work or study to go back to

If the consumer has actually indicated they are not able to work due to a short-lived inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can claiming JSP

A DSP client whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, and
– their income falls listed below the JSP earnings test cut-off

For instance, a self-employed DSP consumer is still working 30 hours per week, but their earnings has decreased. See Rates and Thresholds.

In all cases, inspect if the customer is eligible to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become certified they must provide their savings account balances, proof of earnings and employment separation details.

Customers can begin an early claim online. They will be able to complete Your personal details, Your scenarios and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, somalibidders.com the customer will have fewer questions to address in the online claim.

Customers can not complete Review and Confirm, Next actions or send the claim online up until within 2 week of being eligible for JSP. They will get a suggestion notice 2 week before the eligibility date.

An apprehended person may lodge a claim up to 3 weeks before release from prison. These claims are not considered early claims as the consumer is certified but not payable when they claim.

Customers moving from a current income support payment can lodge an early claim up to 28 days before the date of credentials.

Online claims

Customers should create a myGov account and connect their Centrelink online account to it.

Once the consumer has actually linked their Centrelink online account to myGov, to start an online claim for JSP they should:

– check in to myGov and gain access to their connected Centrelink online account
– ensure their individual details are correct. From the menu, pick the My details > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a decreased question set as part of their online claim if they are:

– currently in invoice of an earnings assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task is provided to the consumer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their existing payment.

The job will enable the client to carry out a streamlined claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers considered unable or unsuitable to finish an online claim or candidates. ACC ought to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the consumer can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer start a claim which can then be finished by the customer in their Centrelink online account

Remote clients

If the customer lives in a remote location and generally utilizes a representative, Remote Service Centre, adremcareers.com or phone to do company and is unable or inappropriate to complete an online claim, the consumer needs to be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for determined remote customers.

The customer must have:

– the remote indication showing on the Customer Overview, or
– a domestic address in a remote place

To examine the address is in a remote place:

– search the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with nominee plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim first. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a nominee is claiming on behalf of an individual, encourage the candidate to assist the individual claim JSP utilizing the person’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it may not be reasonable for a customer to complete all Required jobs prior to submitting their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.

If the consumer has moved address within the previous 26 weeks, Services Australia should determine if they have actually decreased their employment prospects by moving to a brand-new place.

If this is the case, the Service Officer need to investigate a possible MALEP work associated exclusion duration.

Unemployed due to a voluntary act or misbehavior

If the client has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior referall.us to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have taken place.

Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to identify a non-compliance event has actually happened.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task applicants are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a referral to a Workforce Australia or other expert supplier, will have an initial consultation scheduled throughout the Participation Interview. Attending this first company consultation is referred to as the task hunter’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will figure out the start date of the task seeker’s income support payment. Note: this is subject to job hunters fulfilling any waiting durations and credentials requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new job applicants to the Workforce Australia online employment service. This excludes job hunters living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been receiving an earnings assistance payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will immediately calculate this and use the appropriate rate for eligible customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may provide to clients during their online claim. Employer details, name and ABN, will be presented to the customer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to confirm the company within the claim. If a consumer verifies the employer, when on payment, STP pre-filled earnings will be provided to the client when they report. If the client does not confirm the employer, as soon as on payment, the STP company may provide to the customer again when they report.