Investsolutions

How to Claim

We’ll assist you through the claim procedure.

This guide will ask you a question and based upon your answer show you another concern or outcome.

Before you start, examine if you’re eligible for employment JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to provide supporting documents to progress your claim.

We’ll let you understand the outcome of your claim. We’ll send a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you think we’ve slipped up you can ask us to examine our decision.

We can help if you’re in financial challenge or need special help while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Nominee plan in location?

To claim on someone else’s behalf you need to be authorised.

The person you’re claiming for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You require to have a plan in location to claim on someone else’s behalf.

The individual you’re declaring for will need to start the procedure. Read about how to add a Candidate plan utilizing your online account.

7: Do you wish to claim online?

The easiest method is to declare online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling unhealthy, or require to isolate yourself at home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, it’s simple to create one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to link to Centrelink and employment make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and show who you are to link to Centrelink

To declare a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, it’s easy to produce one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Regards to use. If you consent to the terms, choose I agree.
3. Enter your email address, then confirm this address using a code we email to you. Your myGov account need to utilize a special email address. You can’t use the exact same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret concerns and enter responses.
6. You’ve developed your myGov account, select Continue to myGov.

After you show who you are through myGov by going into some details about you, you’ll get a CRN. We’ll check if you already have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity information.
4. Enter details from your Medicare card.
5. Enter some personal information and we’ll examine them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity information from one of these files: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise need identity details from among these documents:

– Australian driver licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can send your claim, you’ll need to visit a service centre to complete our identity requirements. You’ll require to provide us an appropriate photo identity file in addition to any other documents we might ask for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you develop your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or employment can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and employment show who you are to connect Centrelink

To claim a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity provider that supplies the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal information, details from your identity files and verify your image.

Learn how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your permission to share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get started in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get started.
4. Select Make An Application For JobSeeker Payment then follow the triggers to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Get going.
4. Select Request JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you need to do anything else to complete your claim. We might ask you send supporting files to send your claim.

You can complete these actions up to 13 weeks before your circumstances alter. You can then submit your claim 2 week before your circumstances alter. We’ll contact you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To claim a payment you need a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online account for you and connect it to your myGov.

Follow these steps:

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Get JobSeeker Payment and follow the prompts to complete your claim.

We’ll inform you if you require to do anything else to complete your claim. We might ask you for supporting files to send your claim.

22: After you declare by phone

We’ll call you if we need more information.

We’ll send you a letter to let you know your claim outcome. If your claim succeeds, we’ll let you understand:

– when you’ll get your very first payment
– just how much you’ll get.

23: After you claim online

After you send your claim online, you’ll get an invoice informing you:

– the ID number of your claim
– the date we estimate your claim will be complete.

If your Centrelink online account is linked to myGov, sign in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you do not agree with our choice call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to evaluate our decision.

To do your service with us, produce a myGov account and link it to Centrelink.

You need to show your identity before you declare a payment or service.

When you declare a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or change from full-time to casual work we’ll an Employment Separation Certificate from you in some scenarios.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your details and get payments for you.